Posts to Live on In Infamy

Lila | 21/01/09
My story is similar. I took out a loan on my Chase Visa two and a half years ago for 3.99% for the life of the loan, to cover unavoidable medical expenses. I have an excellent credit rating, and have never had a late payment. I also have had my minimum payment raised from 2% to 5%, and a $10 monthly service fee added to the account. I’ve been told that my only other option is to switch to a rate of 7.99%, which would be “locked in” only until January of 2011 — after that, it’s through the roof. I have been making complaints to various interested organizations and individuals, and want to post that list here to make it available to others who might also want to complain (and who hope that some good may come of it). Here is that list:
Filed a complaint with the Comptroller of the Currency’s Customer Service Specialist (This can be done via email or telephone. I think they had a regular mail address, too — but I don’t have it.):
Customer.Assistance@occ.treas.gov
or call: 1-800-613-6743
Filed a complaint via email with the FDIC:
consumeralerts@fdic.gov
Contacted the U.S. Senate Committee on Banking:
http://banking.senate.gov/public/
Contacted the House Financial Services Committee:
http://financialservices.house.gov/
Contacted both of my senators:
http://senator’s last name].senate.gov
Contacted my representative in the U.S. House:
Go to: http://www.house.gov/ to look up yours
Filed a complaint at ConsumerAffairs.com:
This company gathers consumer complaints from the public, and makes that information available to the press and to lawyers (who might consider a class-action suit).
https://www.consumeraffairs.com/php/a_report.php
Contacted customer service at the company whose name is advertised on my card:
Mine is an Amazon Visa from Chase, for example. I figured they would be interested to know that Chase is damaging their good name by association. I also wrote to their CEO, Jeff Bezos at: jeff@amazon.com I don’t know how to contact Starbucks, or any of the other businesses affiliated with Chase’s card program, but assume that many of them would be interested, and displeased with this practice, too.
I am thinking of contacting the newspaper in my area, as well.
Good luck to whomever else Chase is screwing in this way. Once I can pay off my Chase cards, I will boycott them for the rest of my life.