This is just the blog I've been looking for. I just got off the phone with Chase from yet another dissappointing experience… This time reflected their unwillingness to support 9 years of dedication and excellent credit… here's the essense of our conversation:
“How can I help you?”
“Yes, I'm living abroad and on occasion need to make a rare cash advance, but see that I am paying 26.89% interest. I pay off my credit card every month and have been a good customer for 9 years. What can we do to lower the interest rate?”
“I'm sorry, sir, unfortunately we're not lowering interest rates at this time.”
“Other credit cards do and you have in the past, but then it tends to go up again… can't you lower the rate for long-term, dedicated VIP customers?”
“I'm sorry, sir, we cannot.”
“Hmm, that's too bad… I have other credit cards here with lower interest, I guess I'll just have to stop using my Chase card.”
**silence**
“And perhaps it's in my best interest to consider cancelling, even after such a long time.”“I'm sorry, sir.”
“It's a shame… thank you for your 'guidance.'”
“Thank you, sir, you have a good day.”
I don't know about you… but something just doesn't seem right. No suggestions, no alternatives… just a big wall to keep sticking thumbtacks into… why not a window of opportunity?
http://www.timeforblogging.com/2007/04/19/boycott-chase-bank-and-learn-what-not-to-do-in-customer-service/
Oh, great someone else who is SORRY. Yeah, right.
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